Institute for Operational Assurance

Framework

Operational Assurance Maturity Model

A developmental path for organisations moving from documented intent towards adaptive, continuous assurance.

01

Documented

02

Observable

03

Connected

04

Continuously Assured

05

Adaptive

Development is contextual; this framework does not imply benchmark data or a universal ranking.

Illustrative developmental staircase from Documented to Adaptive. It is a progression framework, not a benchmark or universal ranking.

A direction, not a verdict

Different workflows may sit at different levels. Maturity work should identify the smallest useful next step rather than prescribe enterprise-wide transformation by default.

Begin with one workflow

Start with one workflow

A bounded reality map can reveal the capabilities that matter first.

Explore Operational Reality Mapping